Disenchanted with support? I understand your pain!

Is it me or is getting support sometimes like pulling teeth? I've had a couple of experiences lately which remind me of why I am in this business and why my clients are so appreciative of the way I deal with them and respond to their issues. The reminder for me is NEVER to let my clients experience this with my firm – no one deserves it and even more importantly no one deserves to pay for the privilege! Yes, it's time for another small rant…

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Disenchanted with support? I understand your pain!