Archive for August 12th, 2012
Selecting a New Microsoft Dynamics GP Partner
I got an interesting questions from one of the Dynamics GP users out of my region, on how to select the best partner to deliver my demands, for sure my immediate reply was “Select me!” However, not all customers will select me! And this user been looking for local partner in their area, therefore I felt that this is the best time to publish how do I select a new partner if I been a customer and how not to be blamed if the partner been not as expected. I been through this before, where I been selected to evaluate tendering process for selecting a partner for a customer out of my region who runs GP for a while and looking to re-implement the product to follow the standards and work on the product correctly.
Working with Customers remotely
Many of us support customers remotely to save time and avoid any unnecessary costs, some customers can afford a remote connection with high technology to make the helpdesk support engineer life easier, however others are not! To workaround this we used to use http://www.TeamViewer.com before, but after realizing the cost of the product that is around 800$ we have switched to http:// www.AMMYY.com , it is a simple remote desktop sharing application that works perfectly without the need to perform any complicated installations and cost is affordable (around 30$!).
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