Many of us support customers remotely to save time and avoid any unnecessary costs, some customers can afford a remote connection with high technology to make the helpdesk support engineer life easier, however others are not!
To workaround this we used to use http://www.TeamViewer.com before, but after realizing the cost of the product that is around 800$ we have switched to http://www.AMMYY.com, it is a simple remote desktop sharing application that works perfectly without the need to perform any complicated installations and cost is affordable (around 30$!).
We do support our own accounting department who are in the same building but different floor remotely!
Working with Customers remotely
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