eOne Labor Day Hours

It’s official – summer is winding down, classes are starting up and eOne is getting ready for a fun and busy fall season. We’ll be sharing the events we’re participating in and some of the new training options with you in the coming weeks. In the meantime though, we’ll be joining in with many in the US to take a break for Labor Day. If you’re in the US, we hope you have time on Labor Day to rest

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eOne Labor Day Hours

August 28, 2014 · Abbey · No Comments
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Tech Tuesday: How to Perform a SQL Trace to Debug eConnect Errors

This week’s Tech Tuesday article is from our Support Guru, David Youngquist, who will walk you through how to perform a SQL trace to debug eConnect errors. 

1. Find out what user the eConnect service is running
under. Press the Windows + R key on your
keyboard to bring up the Run command. Type in “services.msc” and hit enter. This will open the

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Tech Tuesday: How to Perform a SQL Trace to Debug eConnect Errors

August 26, 2014 · Frank Hamelly MCP-GP MCT MVP · No Comments
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Management Reporter 2012 Process Service Not being Started – The time zone ID ‘Jerusalem Standard Time’ was not found on the local computer.

Few days back I got a very wired case from one of my customers, the reports they are generating are not being processed and locked in the “Queued” state, which normally caused due to the fact that Management Reporter Services are not running, moving to the services I have noticed that the “Management Reporter 2012 Process Service” is not running and unable to be started.

I moved to the Event Viewer trying to find the cause of the issue and found the following wired error:

Service cannot be started. System.TimeZoneNotFoundException: The time zone ID ‘Jerusalem Standard Time’ was not found on the local computer.
   at System.TimeZoneInfo.GetTimeZone(String id)
   at System.TimeZoneInfo.FindSystemTimeZoneById(String id)   at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.ExtensionMethods.ToScheduler(Trigger taskTrigger)
   at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.SchedulerTask.CreateFromDataTask(Task task, Guid schedulerId)
   at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.LoadTasks()
   at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.OnHeartbeat()
   at Microsoft.Dynamics.Common.Scheduler.GenericScheduler.Scheduler.StartScheduler()
   at Microsoft.Dynamics.Performance.Reporting.Scheduler.SchedulerService.OnStart()
   at Microsoft.Dynamics.Performance.Common.ServiceComponent.StateChangeHandler(RequestedStateChange requestedState)
   at Microsoft.Dynamics.Performance.Common.ServiceComponent.b__0(RequestedStateChange s)


Tried to search everywhere looking what could cause this with no luck, that was indeed a very wired error that does not have any explanation.

I tried to search the web on the location where the windows saves the times zones to see what’s going on and noticed that it is stored in the windows registry under the following path:

HKLMSoftwareMicrosoftWindows NTCurrentVersionTime Zones

Tried to find “Jerusalem Standard Time” in the list with no luck, but noticed that there is a new time zone called “Israel  Standard Time” that in-fact replaced the “Jerusalem Standard Time”.


I renamed the folder back to “Jerusalem Standard Time” and the service started properly, it looks like folks at Microsoft has changed this for political reasons and forgot to apply the change correctly!



Mohammad R. Daoud MVP – MCT
+962 – 79 – 999 65 85

Management Reporter 2012 Process Service Not being Started – The time zone ID ‘Jerusalem Standard Time’ was not found on the local computer.

August 24, 2014 ·  · No Comments
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Issue with Integration Manager and new Window Ribbon Layout in GP 2013 R2

One of the new features in GP 2013 R2 is the Microsoft ribbon command layout that we are familiar with in Microsoft Office products.  It’s kinda cool that this familiar interface is now part of Dynamics GP, even though it takes up more real estate in the window and takes some time to get used to as opposed to the previous icon shapes and positioning.


However, the Ribbon button layout wreaks havoc with Integration Manager (IM).  Because IM is at heart a collection of ‘macros on steroids’, essentially mimicking a user with really fast typing skills, the new button layout doesn’t seem to conform completely with the IM Destination Adapters.  The temporary resolution is to change the setting for the window layout in a new area in User Preferences called the ‘Window Command Bar’.  The default setting is ‘Action Pane’.  You need to set it to ‘Menu Bar’ to make IM play nicely with GP.
After changing the setting, log out and back in to GP for the setting change to take affect.  
The errors I was seeing would not have led one to believe this could be the issue.  I was getting two errors, regardless of which integration I tried – ‘RPC Server Error’ and ‘Too many Forms Open’.  However, these errors didn’t occur until approximately 1,000 records had been successfully imported, then the integration would fail at the same point every time.  I initially suspected a data error or network time-out of some sort.  After MANY hours of troubleshooting, I finally opened a support case with Microsoft and my friend Chris Bulson at Microsoft had the resolution to me within minutes.
This is a known bug that Microsoft is working on the fix for.  Hopefully this article prevents someone else needless hours wasted and head-scratching.

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Issue with Integration Manager and new Window Ribbon Layout in GP 2013 R2

August 23, 2014 · Frank Hamelly MCP-GP MCT MVP · No Comments
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ALS Ice Bucket Challenge

The ALS Ice Bucket challenge has helped raise $22.9 million, 12 times the amount raised last year according to the ALS Association.

I just completed the challenge, and the donation, and would encourage you support this cause as well. Support ALS here https://t.co/EnqNJUytbG


ALS Ice Bucket Challenge


I’m nominating –


My top 3 favourite ALS Ice Bucket Challenge Videos

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ALS Ice Bucket Challenge

August 20, 2014 · Jivtesh Singh · No Comments
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Record the Bar Code in the Item Code field in Inventory


We’re all looking for fields we can use for something else without bringing the system down. Inventory is a popular area where we never seem to have enough fields. How many times have you looked through that Item Maintenance window looking for a field you can ‘re-purpose’. I always use the Item Code field. It’s a 15 character string field, but it’s not visible on the window. It’s been in the table for eons, but imagethe powers that be never exposed it on the window. Well, we all have Modifier now, so that’s a quick and easy way to reveal the field .

Here’s my window – I’ve got Item Code in a field above Item Class, but you can put it anywhere you like.

That’s my tip for today!

Until next time,


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Record the Bar Code in the Item Code field in Inventory

August 9, 2014 · Leslie Vail · No Comments
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Applying Security to Record Notes

Quite often, users want to apply Field Level Security on the Notes windows. Since the whole company shares the same four Notes windows, you really can’t apply security to the windows themselves. You can’t specify a particular Notes window on a particular field on a particular window.

You can still use Field Level Security by putting your security on the Notes buttons. The buttons are usually part of an array, and their index tells you exactly which button it is. You can tell if your field is an array by performing the following:

  1. Open your target window in Modifer
  2. Select the window object you’re interested  in
  3. Open the Properties window in Modifier (CTRL+M)
  4. Select the Object tab in the Properties window
  5. Double click on the field that says Field
  6. The Field Definition window will open
  7. Look at the Array Size field on that window
  8. If the number is greater than zero, you have an array
  9. The number tells you how many elements the array can hold

A.  Here’s the SOP Entry window in Modifier:

SOP Entry window in modifier

B. Here’s the Properties window with the fields referred to above highlighted:

Properties window

C. Below is the Field Definition window. We can see this field has an Array Size of 11. That means we can have up to 11 Notes buttons on the window using the ‘Note Array Absent – Window Area’ field.

Field Definition window

D. In order to apply security to the correct note button, you need to determine the index number of your target button. There are a variety of ways to do that. I’ve set security on every element in the array, and then tried them one at a time. I’ve also exported the form to a text file using Dexterity and just looked on the report for the location of the field. What you can’t do, is figure it out using Modifier. I do not know of a way to do that anyhow.

E. For the SOP Entry window, I’ve taken the time to identify the array indexes for the Note buttons on that window. Below you’ll find a screenshot of the SOP entry window with the indexes identified:

Note Array fields on SOP entry window

F. Remember, when you are setting security on the Notes buttons, you need to include both the Note Present and Note Absent fields. For the ‘Type ID’ note button, here are what the field would look like:

Note Array Absent – Window Area1
Note Array Present – Window Area1

G. For the ‘Batch ID’ note button, it would look like this:

Note Array Absent – Window Area4
Note Array Present – Window Area4

The only thing that changes is the index number.

H. The array index numbers will typically match for the Absent and Present fields, but that may not be true 100% of the time.

I. The table below lists the indexes and matching fields for the SOP Entry window.




Type ID


Document Number


Default Site ID


Batch ID


Customer ID


Currency ID


Item Number


Comment ID

Indexes 9 -11 were not used on the SOP Entry window.

Until next time,

Leslie Vail

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Applying Security to Record Notes

August 5, 2014 · Leslie Vail · No Comments
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