Management Reporter – An Unknown Error Has Occurred

After dealing with an obscure and unhelpful Integration Manager error recently, I’ve also had a Management Reporter one; when trying to generate a report the following error was consistently produced; An unknown error has occurred while processing report As well … Continue reading

Continue Reading:
Management Reporter – An Unknown Error Has Occurred

July 26, 2013 · Ian Grieve · No Comments
Tags: , , , , , , , , , , ,  · Posted in: Blogs I Follow Total Views: 1,039

Troubleshooting the Microsoft Dynamics GP 2013 Web Client – Part 1

Part 1 – Microsoft Dynamics GP Support Team’s Posture



With the introduction of the Microsoft Dynamics GP 2013 Web Client, system administrators now face additional challenges when troubleshooting errors produced while accessing the Web Client all the way to using the Microsoft Dynamics GP application itself over the browser.

To understand the troubleshooting process, it’s best to explain the Microsoft Dynamics GP Support team’s posture when addressing a support case: any error event that occur before the Microsoft Dynamics GP login window is presented to the end-user will be treated as a Web Client implementation support issue.

Issues in this category involve everything from the deployment planning of the Web Client up to the point where you obtain the Microsoft Dynamics GP Login window. Items such as issues during the installation of the Web Client, network configuration, certificates, routers, firewall configuration, DNS resolution issues, issues preventing access to the web client Sign In window are all considered issues that prevent an end user from using the Web Client and therefore access Microsoft Dynamics GP.

Web Client Sign In window (Windows Authentication)

Any error event that occurs after the Microsoft Dynamics GP application Login window is presented, and during the normal use of Microsoft Dynamics GP is considered a functional support issue.

Microsoft Dynamics GP Login Window (SQL authentication)

Functional support issues involve everything from issues accessing Microsoft Dynamics GP all the way through using all the application functions within the Web Client: data entry, printing problems, posting issues, Report Writer reporting, SSRS reports, Excel reports, and all issues that may happen within the Microsoft Dynamics GP application while using the Web Client.

Having a clear cut definition between problems will allow you to reach the right support engineer at Microsoft. In addition, implementation issues may require the use of specialized diagnostic tools to collect information about the Web Client installation environment that will allow the support engineer or escalation engineer to better understand how your environment is configured.

In contrast, functional issues would typically follow the standard support protocols you have come to know over the years.

There are some clear benefits to this posturing:

1. A reported problem can be routed to the right support team the first time around. After all, an issue with a certificate may require someone technical from within the support team to address the problem, as opposed to a problem printing a report.

2. Having the right team addressing the issue will allow Support to issue whitepapers, videos, or even training content on how to address the most frequent issues that come to them.

3. Diagnostic information can be served up to the right support engineer at the time a case is created. This is only possible if a problem is tagged as an implementation issue versus a functional issue.

4. It allows both technical and functional support teams at Microsoft to keep stats on product quality, which may result in targeted hotfix or service packs.

Tomorrow I will address the steps involved in resolving an implementation problem and how you can take advantage of some of the latest tools available from Microsoft to assist in the process.

Until next post!

MG.-
Mariano Gomez, MVP
IntellPartners, LLC
http://www.IntellPartners.com/

Read the article:
Troubleshooting the Microsoft Dynamics GP 2013 Web Client – Part 1

July 18, 2013 · Mariano Gomez · No Comments
Tags: , , , , , , ,  · Posted in: Blogs I Follow Total Views: 255

Integration Manager Error – Object Reference Not Set To An Instance Of An Object

Sometimes I find Integration Manager to be very trying. It can be a very useful tool but it can also be incredibly frustrating. A client we have taken over support for logged a call about an integration they couldn’t run … Continue reading

Read More:
Integration Manager Error – Object Reference Not Set To An Instance Of An Object

July 17, 2013 · Ian Grieve · No Comments
Tags: , , , , , , , ,  · Posted in: Blogs I Follow Total Views: 704

Welcome to Houston!

Welcome to day 3 of Microsoft’s Worldwide Partner Conference 2013. And what a busy day we have lined up for you!

 

Building on yesterday’s end-to-end product session, today’s focus is on how you can plan and build your business. Firstly, at 1:30 p.m., prepare to be inspired in the Microsoft Dynamics GP and SL: New opportunities to build your business session, where you can learn about the new opportunities you should consider as you look at your business planning for the next 12 months – including key topics such as the Web Client, Business Analyzer, RapidStart Services for Microsoft Dynamics GP, Windows Azure, and Office 365.

 

Then go deep in two strategic business areas that could help propel your business forward and sharpen your competitive edge. First up, at 3 pm, is How to sell Office 365 together with Microsoft Dynamics GP, NAV and SL. This session will provide detailed guidance on how the increasing level of integration with Microsoft Office 365 has created a new opportunity for you to boost your bottom line by offering Office 365 to your customers. Hear about the combined sales motion, Office 365 pricing and licensing, available resources, and best practices from other Microsoft Dynamics partners.

 

Then at 4:30 p.m. don’t miss Heading into the Future with the Windows Azure Cloud for insight and information on opportunities to offer Microsoft Dynamics NAV and Microsoft Dynamics GP, hosted in the cloud on Windows Azure infrastructure services. Learn about the model, business best practices, pricing and licensing approaches, technical resources, top lessons learned, and more.

 

As well as being packed with valuable information, all three sessions offer the chance to win fantastic prizes, so come along, and be sure to stay until the end!

 

Still hungry for more? With over 450 sessions, there is something for every taste. You could brush up on your business leadership skills in the Business Leadership track and the Emerging Leaders track. Hear more about the Microsoft cloud strategy, offerings, and programs for hosting and cloud service providers in the Hosting and Cloud Service Providers track. Or get together with other partners like you in other areas of the Microsoft business ecosystem in the Small and Medium Business Reseller track.

 

You can get all the session details, times and locations here, and read about all the other valuable and inspirational tracks here.

 

So much to do, so little time…

See more here:
Welcome to Houston!

July 9, 2013 · Jay Manley MSFT · No Comments
Tags: , , ,  · Posted in: Blogs I Follow Total Views: 194

Customisation Import – Component Write Exception

While importing a customised Form with VBA I encountered a problem and received a Component write exception; Component Write Exception The form itself had imported but the VBA element had not. Not having seen this error before I hit up … Continue reading

View post:
Customisation Import – Component Write Exception

July 4, 2013 · Ian Grieve · No Comments
Tags: , , , , , , , , , ,  · Posted in: Blogs I Follow Total Views: 268

Offline Install Of dotNET 3.5 On Windows Server 2012

I recently encountered a problem trying to install the .NET Framework 3.5 in a virtual machine on my test server which is not connected to the Internet (I wish it was but I am currently renting and don’t have a … Continue reading

More:
Offline Install Of dotNET 3.5 On Windows Server 2012

June 24, 2013 · Ian Grieve · No Comments
Tags: , , , , , , , ,  · Posted in: Blogs I Follow Total Views: 198

Management Reporter 2012 Install Error – Invalid sa Password

I was recently on site with a client doing an upgrade from Microsoft Dynamics GP 2010 to 2013 and implementing Management Reporter 2012 to replace FRx 6.7. The upgrade of Dynamics GP to 2013 went through without issue, once I … Continue reading

See the original post:
Management Reporter 2012 Install Error – Invalid sa Password

June 21, 2013 · Ian Grieve · No Comments
Tags: , , , , , , , ,  · Posted in: Blogs I Follow Total Views: 173